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·Index > Sales Services > Fledge |
| Fledge |
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A service objective
Honest with people, honesty and has been, the customer is God.
2, performance pledges
1, a free pre-sales service
(1) If the user needs and help users not familiar with the product recommendation of the most economical option.
(2) The warm reception the user"s visit, a positive, effective, and careful treatment of the user"s calls, letters, fax and other technical advice.
(3) free of charge to help users in my company"s knowledge, training cable and cable technology professionals.
2, excellent sale service
(1) strictly in accordance with the contract technical requirements and national standards organizations related to production, quality and quantity, on time delivery at the agreed place.
(2) If the user needs, my company free of charge to provide customers with the relevant operation, maintenance of knowledge and installation techniques.
3, perfect after-sales service
(1) The company"s 24-hour service in place within the system, which provides after-sales service received notice, the company marketing staff within 24 hours, arrived at the user site and provide services.
(2) produce for examination before the product is damaged, there quality issues, summarized by my company.
(3) quality assurance period (18 months, or in the factory and put into operation within 12 months) the presence or quality problems occur, after the two sides confirmed that indeed the responsibility of my company, my company free of charge defects in the proper handling or transfer goods, returns, and is committed under normal circumstances, within 10 days of service in place, reasonable cost estimates are by my company.
(4) by the two sides confirmed the responsibility of the user caused by quality issues, our company will also actively assist in resolving, and strive to meet customer"s requirements.
(5) the user design changes, product specifications, model, quantity change, I will respond positively, worry about the user"s needs, and strive to meet user requirements; if the user set the product in excess of actual needs or due to design change the original order products can not be would like to continue to use, I will actively cooperate with the users to do a good job dealing with the aftermath work to ease the burden of its customers.
(6) the user in the installation process, such as the need to provide technical guidance, our company will promptly send professional and technical personnel to provide services free of charge to meet user requirements.
Service Hotline Tel :0565-6867828
0565-6867829
Fax :0565-6867178 | |
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copyright 2009 anhui huayu cable
group co., ltd. * anhui icp 05002903 |
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